Last Updated: December 11, 2025
Important Notice
By accessing and using Karnaa platform, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our services.
1. No Monetary Involvement
- Our application does not support or encourage any kind of monetary transaction.
- Donors are strictly prohibited from transferring money through online payment gateways or any other means within this platform.
- All donations must be in the form of physical goods, food items, or services only.
- Any attempt to facilitate monetary transactions will result in immediate account suspension.
2. Prohibited Content Submission
- Users must not upload offensive text, images, or videos to the platform.
- Legal action will be taken against those who submit illegal or inappropriate content.
- Prohibited content includes but is not limited to:
- Violent or graphic imagery
- Adult or sexually explicit content
- Illegal substances or activities
- Copyright infringement materials
- Spam or malicious content
- All uploaded content is subject to moderation and approval.
3. Respectful Communication
- Hate messages targeting religious beliefs, political views, or any other content that is hurtful, offensive, or discriminatory towards individuals or groups are strictly prohibited.
- All communications must be respectful, constructive, and aligned with our mission of helping communities.
- Users should maintain professional and courteous interactions with all platform members.
- Harassment, bullying, or threatening behavior will not be tolerated.
4. Donor's Responsibility
- Donated materials must be in usable and clean condition.
- Donors must not donate expired food, damaged goods, or items that are banned or prohibited.
- All food donations should be checked for expiry dates and quality before offering.
- Donors are responsible for accurate description of donated items.
- False or misleading information about donations is strictly prohibited.
5. User Conduct
- Users must not misuse or engage in any actions that disrupt or interfere with the app's functionality or security.
- Users must not upload, share, or promote content that is offensive, harmful, or violates the rights of others.
- Automated scripts, bots, or any form of system manipulation are prohibited.
- Users should report any suspicious activities or policy violations immediately.
6. Security
- You must keep your account login credentials secure at all times.
- You are solely responsible for any activity that occurs under your account.
- Never share your password with others or use easily guessable passwords.
- Report any unauthorized access to your account immediately.
- We recommend enabling two-factor authentication when available.
7. Suspension or Termination
Your account may be suspended or terminated if you:
- Provide false identity information or engage in fraudulent or malicious behavior.
- Are found in repeated violation of the app's donation policies or terms of service.
- Attempt to circumvent platform security measures.
- Engage in activities that harm other users or the platform's reputation.
- Violate applicable laws or regulations while using our services.
8. Additional Terms
- Privacy: Your personal information is protected according to our Privacy Policy.
- Updates: These terms may be updated periodically. Users will be notified of significant changes.
- Governing Law: These terms are governed by the laws of India.
- Contact: For questions about these terms, contact us through our support channels.
Our Commitment
We are committed to maintaining a safe, respectful, and effective platform that genuinely helps those in need. Together, we can make a positive impact in our communities while ensuring the safety and integrity of all users.